BPO involves relocating business processes that a company usually performs in-house to a third-party service provider, such as a customer care or call Centre, to carry out on behalf of the company. Outsourcing becomes offshoring when the third-party service provider is located overseas.
Global enterprises are increasingly partnering with Business Process Outsourcing (BPO) companies across a wide range of front- and back-office processes to help transform their businesses.
Global business world’s challenges to increasing cost and efficiency pressures, Africa is becoming a favored international location for business process outsourcing and offshoring; hence driving business growth and innovation is the key benefit of BPO.
Acreaty Ghana Ltd located at the hub of West Africa’s business community in Accra, Ghana is delivering the quality business process outsourcing service in the region.
Our main objective is to promote & enhance outsourcing services by deriving the utility of African markets highly educated work force. We provide integrated BPO solutions to the wide range of domains including financial services, insurance and telecommunications, with outsourced processes including after-sales services, data capture and conversion, accounting, benefits administration, human resource functions, and website design and development across Africa (targeting domestic growth) and other 3 global delivery centers in the world.
At Acreaty Ghana Ltd, we understand the changing need of customers in Domestic , Continental and Global business world and have extensive experience in setting up contact centers of any size, hence allows you to focus on your company’s business goals.
If you’re looking to improve quality and control costs, Acreaty Ghana Ltd may be the partner you need.
Read some of our BPO service highlights –
- World-class service levels of call center staff
- A broad base of management and service provider expertise to meet clients’requirements round the clock and provide a broad range of services using its global delivery platform.
- Time-zone compatibility
- High rates of fluency in English, coupled with neutral English accents that are easily understood in Domestic and Global markets.
- A favorable exchange rate
- Strong government support
- Strictly adhere to data security and data protection measures that will ensure maximum security of our clients’ data.